covid 19 protocols and office policies are as follows. For all appointments, patients are REQUIRED to wear an appropriate face mask. Only the patient will be admitted entrance into the clinic unless assistance is needed for mobility reasons. If the patient is a minor, only one parent is allowed with the patient.
Here is a summary of what you can expect at your Eye Care Appointment.
Auto-Refractor: This instrument gives the doctor a preliminary prescription and curvature of your eyes.
Retinal Camera: Gives the doctor an inside view of the retina including the Optic Nerve, Macula, and Blood Vessels.
This instrument is invaluable in early detection of not only eye disease but many systemic ones as well.
Visual Field: If needed, the doctor can examine your side vision to monitor the progression of eye diseases such as glaucoma, and even diagnose some neurological problems.
Color vision test: Especially important for a child's first eye care visit to determine color vision blindness or deficiencies.
Stereo test: This is to assess your binocular vision and how the eyes work as a unit.
Phoropter: This is a specialized instrument that the doctor uses to assess your prescription, binocular function of your eyes. There are literally thousands of prescription combinations.
Slit Lamp: This instrument is used to examine the front, middle and back of your eye. It is used to detect countless conditions such as cataracts, corneal problems, and glaucoma to name a few.
Dilated eye exam using the Binocular Indirect Ophthalmoscope to get an in depth view of the entire retina and can detect vitreal problems, retinal detachments, and retinal neoplasms to name a few.
A general observation of your eyes is also conducted to check for amblyopia (lazy eye), strabismus (eye turns), accommodation, convergence, and divergence.
The eyes are truly the windows to your general health, and a complete yearly eye care appointment is essential to preserving your vision and monitoring or detecting new systemic conditions that might be apparent in the examination of your eyes.
Appointment policy:
We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you provide more than 24 hours notice. This will enable for another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours notice, we are unable to offer that slot to other people.
Office appointments which are cancelled with less than 24 hours notification may be subject to a $25.00 cancellation fee. Patients who do not show up for their appointment without a call to cancel an office appointment or procedure appointment will be considered as NO SHOW. Patients who No Show two (2) or more times in a 12 month period, may be dismissed from the practice thus they will be denied any future appointments. Patients may also be subject to a $50.00 fee for office appointment No Show.
The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient's next appointment.
We understand that Special unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.
Our practice firmly believes that good Eye Doctor/Patient relationship is based upon understanding and good communication.
Warranty of your frames and lenses:
We pride ourselves in providing you with the best possible quality frames and lenses. We do not dispense any frame or lens that is not of superior quality and workmanship.
Defects in frames or lenses are warranted for 90 days up to one year of your purchase date against defects in workmanship. Please ask the office manager for information on you frame/lenses. Any defects will be assessed by Pro Vision Eyecare and the lab/company that fabricated your lenses and frame and determine if it's a defect or abuse of the frame/lenses. Keep in mind that a defective frame or lens is a very rare event, and has never happened here at Pro Vision Eyecare. This is because we ensure that every frame and lens that leaves our office has been inspected by the doctor.
Warranty does not include abuse of the frame or lenses, or improper cleaning of the lenses. Examples of neglect include but are not limited to dropping the glasses, cleaning the lenses with an abrasive cloth and not spraying them with an approved solution.
We will help you choose the best pair of eyeglasses for your needs. Since the lenses are custom made for you and your RX., There are NO Exchanges or refunds on lenses or frames, the frame is deemed unsellable to another person once it's sold to you. Please be sure that you are completely satisfied with your purchase before leaving our office. It is ultimately the patient's responsibility when making the final purchase of the frame.
Contact Lens Policies:
Contact Lenses have an expiration date just like medication, are regulated by the FDA and require a valid prescription.
The expiration date never goes over one year from the date of the exam. The doctor can expire it in less than one year if there are any corneal health concerns or other factors.
If the prescription is close to being expired, the patient cannot order more supply than what will get them to their next appointment date. We can provide you with a diagnostic lens to get you to your appointment date if needed. This cost is $20 per pair and is the dispensing fee.
Contact lens fitting charges are billed every year. If there are no changes to your RX then the doctor will advise you and there might be a reduced fee. You will receive a diagnostic lens at no charge as your fitting/evaluation lens.
Contact Lenses are regulated because improper wear, cleaning, storing or neglecting regular check ups can lead to corneal ulcers and even loss of vision. Therefore it is vital that your corneas and contact lenses are checked yearly as part of your contact lens fitting or evaluation. In addition to your contact lens fitting, a comprehensive exam as well as retinal screening with a retinal camera are done. This also includes a glasses RX and all the necessary eye health testing needed.
As a courtesy to our patients, we match online retailers for contact lens prices. These prices can further be reduced by ordering a year supply which has no shipping cost and many brands have a mail and rebate for a one year supply. Also when ordering through our office, you can be confident that your contact lenses are coming from a distributor in the United States that orders directly from the manufacturer. We don't know where your lenses are coming from when purchasing online and therefore cannot guarantee that you are getting the same brand prescribed by your doctor.
Auto-Refractor: This instrument gives the doctor a preliminary prescription and curvature of your eyes.
Retinal Camera: Gives the doctor an inside view of the retina including the Optic Nerve, Macula, and Blood Vessels.
This instrument is invaluable in early detection of not only eye disease but many systemic ones as well.
Visual Field: If needed, the doctor can examine your side vision to monitor the progression of eye diseases such as glaucoma, and even diagnose some neurological problems.
Color vision test: Especially important for a child's first eye care visit to determine color vision blindness or deficiencies.
Stereo test: This is to assess your binocular vision and how the eyes work as a unit.
Phoropter: This is a specialized instrument that the doctor uses to assess your prescription, binocular function of your eyes. There are literally thousands of prescription combinations.
Slit Lamp: This instrument is used to examine the front, middle and back of your eye. It is used to detect countless conditions such as cataracts, corneal problems, and glaucoma to name a few.
Dilated eye exam using the Binocular Indirect Ophthalmoscope to get an in depth view of the entire retina and can detect vitreal problems, retinal detachments, and retinal neoplasms to name a few.
A general observation of your eyes is also conducted to check for amblyopia (lazy eye), strabismus (eye turns), accommodation, convergence, and divergence.
The eyes are truly the windows to your general health, and a complete yearly eye care appointment is essential to preserving your vision and monitoring or detecting new systemic conditions that might be apparent in the examination of your eyes.
Appointment policy:
We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you provide more than 24 hours notice. This will enable for another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours notice, we are unable to offer that slot to other people.
Office appointments which are cancelled with less than 24 hours notification may be subject to a $25.00 cancellation fee. Patients who do not show up for their appointment without a call to cancel an office appointment or procedure appointment will be considered as NO SHOW. Patients who No Show two (2) or more times in a 12 month period, may be dismissed from the practice thus they will be denied any future appointments. Patients may also be subject to a $50.00 fee for office appointment No Show.
The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient's next appointment.
We understand that Special unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.
Our practice firmly believes that good Eye Doctor/Patient relationship is based upon understanding and good communication.
Warranty of your frames and lenses:
We pride ourselves in providing you with the best possible quality frames and lenses. We do not dispense any frame or lens that is not of superior quality and workmanship.
Defects in frames or lenses are warranted for 90 days up to one year of your purchase date against defects in workmanship. Please ask the office manager for information on you frame/lenses. Any defects will be assessed by Pro Vision Eyecare and the lab/company that fabricated your lenses and frame and determine if it's a defect or abuse of the frame/lenses. Keep in mind that a defective frame or lens is a very rare event, and has never happened here at Pro Vision Eyecare. This is because we ensure that every frame and lens that leaves our office has been inspected by the doctor.
Warranty does not include abuse of the frame or lenses, or improper cleaning of the lenses. Examples of neglect include but are not limited to dropping the glasses, cleaning the lenses with an abrasive cloth and not spraying them with an approved solution.
We will help you choose the best pair of eyeglasses for your needs. Since the lenses are custom made for you and your RX., There are NO Exchanges or refunds on lenses or frames, the frame is deemed unsellable to another person once it's sold to you. Please be sure that you are completely satisfied with your purchase before leaving our office. It is ultimately the patient's responsibility when making the final purchase of the frame.
Contact Lens Policies:
Contact Lenses have an expiration date just like medication, are regulated by the FDA and require a valid prescription.
The expiration date never goes over one year from the date of the exam. The doctor can expire it in less than one year if there are any corneal health concerns or other factors.
If the prescription is close to being expired, the patient cannot order more supply than what will get them to their next appointment date. We can provide you with a diagnostic lens to get you to your appointment date if needed. This cost is $20 per pair and is the dispensing fee.
Contact lens fitting charges are billed every year. If there are no changes to your RX then the doctor will advise you and there might be a reduced fee. You will receive a diagnostic lens at no charge as your fitting/evaluation lens.
Contact Lenses are regulated because improper wear, cleaning, storing or neglecting regular check ups can lead to corneal ulcers and even loss of vision. Therefore it is vital that your corneas and contact lenses are checked yearly as part of your contact lens fitting or evaluation. In addition to your contact lens fitting, a comprehensive exam as well as retinal screening with a retinal camera are done. This also includes a glasses RX and all the necessary eye health testing needed.
As a courtesy to our patients, we match online retailers for contact lens prices. These prices can further be reduced by ordering a year supply which has no shipping cost and many brands have a mail and rebate for a one year supply. Also when ordering through our office, you can be confident that your contact lenses are coming from a distributor in the United States that orders directly from the manufacturer. We don't know where your lenses are coming from when purchasing online and therefore cannot guarantee that you are getting the same brand prescribed by your doctor.